Returns
At Auraa, we want you to be completely satisfied with your purchase. Therefore, we offer a hassle-free returns policy for all of our products. Our return policy lasts for 30 days from the date of purchase.
If for any reason you are not happy with your purchase, you have the option to return it to us within 30 days of purchase. We will issue you a full refund of the purchase price, minus any shipping and handling fees incurred.
Please note that the customer is responsible for the cost of return shipping. We recommend using a reliable shipping service with a tracking number to ensure that the product reaches us safely and on time. Once the returned item has been received, inspected, and approved, we will issue the refund within 3-5 business days.
We also provide the option to exchange your product for another item of equal value. In the case of an exchange, the customer will also be responsible for the cost of return shipping.
Please note that the following conditions must be met for a return to be eligible:
- The item must be returned in its original packaging.
- The item must be returned within 30 days of purchase.
- The customer must provide proof of purchase.
If the item arrives damaged or defective, please contact us immediately so we can arrange a replacement or refund.
At Auraa, we value our customers and aim to provide the highest level of customer service. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.
If for any reason you are not happy with your purchase, you have the option to return it to us within 30 days of purchase. We will issue you a full refund of the purchase price, minus any shipping and handling fees incurred.
Please note that the customer is responsible for the cost of return shipping. We recommend using a reliable shipping service with a tracking number to ensure that the product reaches us safely and on time. Once the returned item has been received, inspected, and approved, we will issue the refund within 3-5 business days.
We also provide the option to exchange your product for another item of equal value. In the case of an exchange, the customer will also be responsible for the cost of return shipping.
Please note that the following conditions must be met for a return to be eligible:
- The item must be returned in its original packaging.
- The item must be returned within 30 days of purchase.
- The customer must provide proof of purchase.
If the item arrives damaged or defective, please contact us immediately so we can arrange a replacement or refund.
At Auraa, we value our customers and aim to provide the highest level of customer service. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.